We welcome feedback about our services and would be pleased to receive any concerns, comments and suggestions you may have. Please either write to us, speak to our reception staff or ask to speak to our Practice Manager. Alternatively you could join our Patient Participation Group where you could contribute to help improve patient services.
Please see below for more information about making a complaint.
We make every effort to give the best service possible to everyone who attends our practice. We are committed to providing care based upon the needs of all our patients.
If there is anything at Wincobank that you are not happy about, we would like to know. Please contact Tyronn Tate, Practice Manager.
Your comments will be treated in confidence. Any complaints will be acknowledged within three working days and you will receive a full response as soon as practicable.
If you are making a complaint on behalf of someone else then we must have written consent from that patient to be able to respond.
Help and advice is available within the practice to make a complaint. An interpreter can be booked to assist you in making a complaint.
A complaint must be made within six months of the date of the incident or within six months of any problem being discovered provided that is within 1 year of the incident.
If you are not happy with the way we deal with your complaint or the outcome of your complaint, you can contact the Sheffield Patient Services Team (previously known as PALS) on 0114 2712400 for further advice. Alternatively you can contact Voiceability on tel. 0300 330 5454 or visit www.voicability.org.uk.