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Complaints and Feedback

Feedback

We welcome feedback about our services and would be pleased to receive any concerns, comments and suggestions you may have.  Please either write to us, speak to our reception staff or ask to speak to our Practice Manager. Alternatively you could join our Patient Participation Group where you could contribute to help improve patient services. 

Please see below for more information about making a complaint. 

 

Complaints

Customer service form

We make every effort to give the best service possible to everyone who attends our practice.  We are committed to providing care based upon the needs of all our patients.

If there is anything at Wincobank that you are not happy about, we would like to know. Please contact Tyronn Tate, Practice Manager or you can complain to NHS England https://www.england.nhs.uk/contact-us/complaint/ .

 

You can make your complaint orally, in writing or by email. Your comments will be treated in confidence. Any complaints will be acknowledged within three working days and you will receive a full response as soon as practicable.

 

If you need help with making a complaint you can contact The Sheffield Advocacy Hub at http://www.sheffieldadvocacyhub.org.uk. They will provide free help and advice. If you do not speak English an interpreter can be booked by the practice to assist you in making a complaint.

The complaint must be made within 12 months of the problem occurring or within 12 months of you becoming aware of the problem.

If you are not satisfied with our response to your complaint you can contact the Parliamentary and Health Services Ombudsman ;

Customer Services

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

0345 015 4033

phso.enquiries@ombudsman.org.uk

 



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